Overview Purium Health Products recognizes the importance of protecting the privacy of information we collect from you. Purium is committed to respecting your privacy and protecting your personal information.
Purpose This Policy explains how Purium collects, uses, stores and discloses information, including personal information. Purium is committed to collecting, using, storing and disclosing personal information responsibly. By using Purium’s websites, you consent to the collection of personal information. Information that is provided will only be used, stored and disclosed for the purposes for which you have consented.
Purium’s Collection and Use Of Information Purium collects personally identifiable information such as your name, mailing address, email and telephone numbers entered on our websites or provided directly to Purium Health Products. Purium uses such information for all legal purposes and to provide products and services to you. Purium may use and disclose the personal information we collect about you in order to:
- Process your transactions
- Create and manage your accounts
- Process Applications
- Notify you about product order status
- Develop downline genealogy reports
- Provide Member and Distributor services and administer benefits
- Send information about Purium events and product specials
- Develop and implement policies, marketing plans, and strategies
- Develop and provide advertising tailored to your interests
- Comply with applicable laws and regulatory requirements
- Enforce our Terms and Conditions and otherwise manage our business
Security We are committed to keeping personal information secure. This website has security measures to help protect against loss, misuse and alteration of sensitive information such as credit card and social security numbers. Purium uses security measures consistent with standard industry practice to protect that information.
Information Sharing Purium is not in the business of selling customer personal information to third parties. Purium may share such information from time to time as described below.
Third Party Service Providers: We use third party service providers to help us operate our business or administer activities on our behalf, such as sending emails, fulfilling your product and service requests, mailing products or managing payments. We may share your information with these third parties for limited purposes.
Purium Independent Distributors: Purchases of Purium products through our websites are credited to a Purium Independent Distributor, who is available to provide service, information and/or guidance in taking advantage of the benefits of membership in Purium. Information you provide to us will also be provided to the Purium Independent Distributor to whom your purchase has been assigned in order to facilitate that experience.
If you are a Purium Independent Distributor, we may disclose certain personal information such as your contact information to customers seeking a Purium Independent Distributor or to other Purium Independent Distributors such as your upline Business Leader.
Other Disclosures: We may disclose your personal information where required or permitted by law or to protect and defend the rights of Purium Health Products.
Contacting Us If you have any questions about this Policy or the practices of this website, you may contact the Purium Customer Service Department using the “Support” button on this site.
We are so confident you will love Purium Health Products that we offer a 60 Day Money Back Guarantee! (Some restrictions apply.) *
If you are unhappy for any reason or have any questions, please contact Purium's Returns Department at (888) 747-6733, ext. 55 or firstname.lastname@example.org.Returns Procedures:
To return or exchange product for any reason, please follow the steps below:
- Obtain a return authorization number from Returns Department within 60 days of receipt of the package.
- Print the return authorization number clearly on the outside of the package. (If you are sending more than 1 box, please be sure to write the RA number clearly on each box.)
- In the event of a Company error, please alert Customer Service so we can assess the situation and handle it accordingly.
Please send all unused product for return /refund to:
Purium Health Products
1495 Seabright Ave
Long Beach, CA 90813
You must return each item that you are wishing to get a refund for; Purium packs must be in their entirety unless pre-approved by Purium’s Returns Department for a partial return. Even if the product has been completely used, container(s) must still be sent in order for a refund to be issued. Returns must be received at our Long Beach office within 60 days of the date the original package was received by the customer. Returns received past the 60 day window will be rejected unless prior approval for store credit has been attained.
We recommend using a traceable shipping method when returning any Purium product. Purium Health Products is not responsible for lost or damaged items. If returning products by U.S. mail, please use registered, certified, or return receipt mail.
It takes approximately 2 – 3 weeks for returns to be processed. Please let us know whether you would like your refund returned to the credit card used on the original order or if you would like it to be used as a store credit. We cannot refund a credit card other than the one used on the original order. Please let us know up front whether the credit card used on the order is still valid. If your credit card is no longer valid, your refund will come to you in the form of a check from Purium Health Products. At the time that your credit card is refunded or a check is sent out, you will receive an email confirmation from the Returns Department.
PLEASE NOTE: All International shipments are subject to special fees by the government of the country the product is being shipped to and therefore once the package leaves our facility, International customers are solely responsible for the shipping charges and customs clearance, duties and taxes, and any other associated costs. Please consult your local customs authority for your local tax and duty rate on nutritional supplements. It is also the responsibility of the customer to know which ingredients/products are, or are not, allowed to be imported into the destination country. Purium is not responsible for having that information readily available. Please note that if a package is returned to Purium as a result of a dispute with customs, the customer in question will be liable for the outbound and return shipping.
*Purium Health Products reserves the right and has the responsibility to refuse any refund where there has been an abuse of our return policy. Purium Health Products reserves the right to charge a 20% re-stocking fee. All refunds are handled at the discretion of Purium Health Products' management. Please note that standard refunds will not include any shipping fees incurred by the customer. Commissions paid out on returned items will be deducted from future commissions for the recipient of said commissions. In the event of a Company error or the receipt of damaged goods, please call Customer Service for more information.
All testimonials appearing on this website represent the individual views and positions of their authors and not necessarily the views and positions of Purium Health Products. Consumers should not construe any information herein as medical advice or as a substitute for discussions with a prescribing practitioner or other qualified medical professional. These statements have not been evaluated by the U.S. Food and Drug Administration (FDA). The recommended use of Purium Health Products is not intended to diagnose, treat, cure or prevent any disease or medical condition. Always consult with a professional medical practitioner before taking any dietary supplement, especially if pregnant, nursing, taking prescription medications or under a doctor’s medical care.
60 Day Guarantee
If you are dissatisfied with any Purium Product for any reason you may return the unused portion for a full refund no questions asked.Learn How